Effective Date: September 22, 2026
The Therapy Lounge LLC (“The Therapy Lounge,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit gotothetherapylounge.com (the “Website”), contact us through the Website, request an appointment, or otherwise interact with our online services.
This Privacy Policy applies to information collected through the Website. It does not replace or modify The Therapy Lounge’s Notice of Privacy Practices, which describes how protected health information is used and disclosed in connection with healthcare services.
1. Information We Collect
Depending on how you interact with the Website, we may collect:
- Contact information, such as your name, email address, telephone number, and information you voluntarily provide when contacting us.
- Appointment or service-request information.
- Information you provide in communications with us.
- Technical information, such as IP address, browser type, device type, operating system, referring pages, and information about how you use the Website.
- Information collected through cookies or similar technologies, where applicable.
Please do not submit sensitive medical or mental health information through ordinary website forms or email unless we have specifically instructed you to do so through an appropriate secure system.
If you are an existing or prospective client, information relating to your healthcare may be subject to HIPAA and our Notice of Privacy Practices.
2. How We Use Information
We may use information collected through the Website to:
- Respond to inquiries and requests.
- Contact you about appointments or services.
- Provide information you request.
- Operate, maintain, and improve the Website.
- Maintain website security and prevent fraud or misuse.
- Understand Website usage and improve the user experience.
- Comply with legal and regulatory obligations.
- Carry out other purposes disclosed at the time information is collected or otherwise permitted by law.
3. Protected Health Information
The Therapy Lounge provides healthcare services. Protected health information (“PHI”) is subject to applicable federal and state privacy laws, including HIPAA where applicable.
Our use and disclosure of PHI is governed by our Notice of Privacy Practices, not solely by this Website Privacy Policy.
You can access the Notice of Privacy Practices at any time from the Website footer.
4. Cookies and Website Technologies
The Website may use cookies, analytics tools, or similar technologies to operate the Website, understand Website traffic, improve functionality, and maintain security.
The specific technologies used may change over time.
Where applicable, third-party service providers may process technical information on our behalf. We take reasonable steps to evaluate the privacy and security practices of services used in connection with our Website.
Because healthcare websites can involve sensitive information, we take particular care when implementing analytics, advertising, pixels, cookies, or other tracking technologies. HIPAA requirements may apply to certain information collected through such technologies.
5. Third-Party Services and Links
The Website may contain links to third-party websites or services, including our client portal, social media platforms, payment services, scheduling services, or other providers.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of those services before providing information.
6. How We Protect Information
We maintain reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, alteration, or disclosure.
No website, electronic transmission, or storage system can be guaranteed to be completely secure.
For this reason, please do not send highly sensitive information through ordinary email or unsecured website forms.
7. Information About Children
The Website is intended for a general audience and is not designed to knowingly collect personal information from children through the Website without appropriate involvement of a parent or legal guardian.
Where healthcare services are provided to minors, applicable privacy laws and The Therapy Lounge’s Notice of Privacy Practices govern the handling of their health information.
8. Your Privacy Rights
Depending on the nature of the information and applicable law, you may have rights regarding personal information collected through the Website.
If you are a patient, your rights concerning protected health information are described in our Notice of Privacy Practices.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.
When we make changes, we will update the Effective Date at the top of this policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
The Therapy Lounge LLC
Phone: 929-388-6429
Website: gotothetherapylounge.com
For questions specifically concerning your protected health information or HIPAA rights, please refer to the contact information contained in our Notice of Privacy Practices.
11. Emergencies
The Website and client portal are not intended for emergency or crisis situations.
If you or another person is experiencing an immediate medical or psychiatric emergency or is in immediate danger, call 911 or go to the nearest emergency department.
Do not use the Website, email, or client portal to request emergency assistance.